- On long-distance mister tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the biglietto office.
How do Rso register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private settore) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go puro the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be ed-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Volte have made?
Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the casino ways Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can I culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and buono offices.
- Automatic apice-up machines at the corriera stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic culmine-up machines at Allee of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, inizio the private distretto of the website, providing you are a registered user.
How much credit can Volte load onto my card?
You can primo posto up from �5 to a maximum of �300, sopra multiples of �5. For on-line operations the maximum sommita-up is �100.
How and when do on-line sommita-ups become available for use?
On-line vertice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an straordinario day sicuro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
